General provisions
The following conditions apply to all agreements entered into between the customer and KEYPARTNER ApS with CVR no. 36963964, unless otherwise agreed in writing.
Basis of agreement
The terms and conditions, together with KEYPARTNER's offer, constitute the entire agreement with the customer. The customer's terms and conditions of purchase printed on orders or otherwise communicated to KEYPARTNER do not form part of the basis of the agreement.
Changes and additions to the basis of the agreement are only valid if the parties have agreed to them in writing.
Products and services
Products sold and delivered by KEYPARTNER to the customer are new and comply with Danish law upon delivery.
Related services sold and delivered by KEYPARTNER to the customer, such as installation, are performed in a technically correct manner and comply with Danish law upon delivery.
KEYPARTNER cannot be held responsible for errors and omissions in manuals that may have been delivered with products.
Price and payment
The price of products and related services shall be in accordance with KEYPARTNER's current price list at the time KEYPARTNER confirms the customer's order, unless otherwise agreed in writing by the parties. All prices are exclusive of VAT.
We reserve the right to make printing errors, sold-out products, price and exchange rate changes, and changes to product specifications.
The customer must pay 50% of the offer price upon acceptance of the offer as a prepayment, and the remaining 50% will be invoiced after the work has been completed.
We reserve the right to invoice for the number of hours and products used if the work and products deviate from the originally specified basis of the agreement.
This applies regardless of whether it is the customer's wish or because a solution other than the one originally specified was required to solve the current problem.
If a deviation from the originally specified basis of agreement is required, we will, unless otherwise agreed, attempt to contact the customer before work commences.
The customer must pay all invoices for products and related services no later than 8 days after the invoice is issued, unless the parties have agreed otherwise in writing.
Late payment
If the payment deadline is exceeded, we reserve the right to charge interest on the amount due at the rate specified in the Interest Act. In addition, reminder fees may be charged in accordance with the Interest Act.
Disputes will be handled in accordance with the rules in Chapter 39 of the Danish Administration of Justice Act, regardless of whether the claims exceed DKK 50,000.
KEYPARTNER reserves the right to cancel future orders and deliveries to the customer if there are outstanding invoices that are more than one month past due, unless otherwise agreed.
Offers and orders
KEYPARTNERS' offers are valid for 10 business days from the date of the offer, unless otherwise stated in the offer. Acceptance of offers received by us after the expiry of the acceptance period is not binding, unless we notify the customer otherwise.
The customer cannot change an order placed for products or related services without KEYPARTNERS' written acceptance.
If KEYPARTNERS' confirmation of an order for products or related services does not correspond to the customer's order or the basis of the agreement, and the customer does not wish to accept the non-corresponding terms, the customer must notify KEYPARTNER in writing no later than 5 working days after receipt of the confirmation. Otherwise, the customer is bound by the confirmation sent.
Delivery
KEYPARTNER delivers all products and services sold in accordance with the delivery terms agreed in the offer.
KEYPARTNER delivers all products sold and associated services at the agreed time. KEYPARTNER is entitled to deliver before the agreed delivery time, unless the parties have agreed otherwise.
The customer must inspect all products upon installation and delivery. If the customer discovers any errors or defects that they wish to invoke, they must notify KEYPARTNER in writing within 8 days.
Products sent to the customer are delivered by PostNord according to their own shipping rates, etc., unless otherwise agreed.
Delayed delivery
If KEYPARTNER expects a delay in the delivery of products, we will inform the customer of this and at the same time provide the reason for the delay and a new expected delivery time.
Guarantor in
KEYPARTNER provides a warranty subject to the Sale of Goods Act for new products, for B2C.
KEYPARTNER provides a 1-year warranty for new products, for B2B.
KEYPARTNER provides an 8-day return policy and a 30-day exchange policy on all standard products.
There is no right of return or exchange on special order items or custom-made products, including system keys and system cylinders.
In the event of a return or exchange, we reserve the right to charge a fee of up to 30% of the invoice amount to cover our costs in connection with this.
Repairs are covered by a maximum three-month warranty.
We reserve the right to exclude circumstances that cannot be taken into account at the time of installation or repair, such as changing weather and wind conditions, doors that slam or stick, etc.
The warranty is void if the fault is due to misuse, wear and tear, or unauthorized repair.
The warranty is calculated from the original date of purchase, even if the product has been repaired or replaced.
Complaints regarding defects must be reported to KEYPARTNER in writing within 8 days of the customer discovering the defect.
Complaints about faults and defects that the customer should have discovered during normal inspection of the product must always be submitted within 8 days of receipt.
Products for credit must always be returned complete and undamaged, as well as in their original and undamaged packaging, if applicable.
KEYPARTNER reserves the right to credit the product at its original price, but no more than the current replacement price on the day.
Responsibility
Each party is responsible for its own actions and omissions under applicable law, subject to the limitations set out in the Agreement.
To the extent that KEYPARTNER is held liable to the customer, liability is limited to direct losses and thus does not include consequential damages and indirect losses such as lost earnings, operating losses, installation costs, etc. We assume no liability as a result of the customer's legal position vis-à-vis third parties.
If we offer to repair a fault/defect in a delivered product or replace it with a similar product, the customer is not entitled to cancel the order or claim any form of compensation.
KEYPARTNER is not liable for any delay resulting from the repair or replacement. KEYPARTNER cannot be held liable for defects in products supplied by third parties.
Any deviation from these terms and conditions of sale and delivery can only be made with the written permission of KEYPARTNER's management.